OPENING OUR DOORS WITH CONFIDENCE

1. PPE

• All our customer facing staff including opticians, dispensing opticians and optical advisors will wear face masks, visors, gloves and aprons in situations where they must get closer than 2 metres to customers.
• Visitors and customers are permitted to use face coverings or masks in situations where the recommended 2 metre distancing cannot be achieved. This includes for eye tests, glasses dispensing and fitting or adjustment appointments.

2. Employee procedures

• Staff are asked to observe all government social-distancing guidelines including maintaining 2 meters separation from other staff and customers wherever possible.
• Appropriate PPE must be used where it is not possible to maintain 2 metres of separation.
• Staff will observe government guidelines on self-isolation if they exhibit symptoms of covid-19. The current guidelines stipulate that anyone who experiences symptoms of covid-19 (fever or new persistent cough) should self-isolate for 7 days and anyone who lives with someone who shows symptoms should self-isolate for 14 days.
• Staff will check their temperatures each morning before they start work and will go home and self-isolate if they have a fever.
• Staff will wash hands or disinfect with hand sanitiser between each customer interaction.
• Staff will clean and disinfect each frame, desk, and device that our staff or customers encounter immediately after each contact.

3. Customer procedures

• Customers are asked to observe all government social-distancing guidelines. This includes maintaining at least 2 meters distance from staff and other customers.
• Customers are also asked to follow current guidelines and wear a mask or face-covering in scenarios where they must get closer than 2 metres to a staff member. This will apply during eye tests, glasses dispensing and fitting. Masks will be provided for customers if they do not arrive with their own face covering.
• A maximum of 2 customers will be allowed in the branch with one customer allowed in the testing room at any given time.
• Customers are asked not to bring a chaperone into the branch with them unless it is absolutely essential (for example to aid mobility or translate). Children must enter with one parent or guardian only.
• Customers are asked not to enter the branch more than 5 minutes before their appointment time. If the branch is at maximum customer capacity, then the person arriving will be asked to refrain from entering until a customer or visitor leaves.
• All visitors entering the branch will have their temperature checked with a non-contact thermometer. If they have a fever, they will not be permitted to enter the branch.
• All visitors to the branch will be asked to sanitise their hands with hand-gel provided at the door.
• If a customer brings in a pair of glasses to be adjusted, we will ask them to wipe them down with a sanitising wipe before handing them over to us.